Role & Responsibilities - Own customer outcomes. Identify the metrics that matter to our customers and drive results to deliver quantifiable impact to their business. - Improve customer experience, deliver customer value , increase revenue and reduce costs. We go a step beyond and help our customers' customers as well. - Build long term relationships with our customers and key stakeholders - Be responsible for annual recurring revenue, upsell and cross sell opportunities, customer NPS and retention. Drive account development & expansion - Advance our competitive intelligence and consultative selling efforts by updating your team's playbook with the latest sales and engagement strategies. - Represent FT and our values. As a leader, you will represent us not only to our customers but also the industry. Put the customer first in everything you do. - Establish an effective feedback loop that surfaces the voice of customers and influences product teams to evolve product and Services to support customers' success. - Attract world class talent and lead a high performing team across customer success and account management. - Resolve customer escalations related to day to day operation , Platform & Product related issues, customer new requirement etc Ideal Candidate: - You have a track record of delivering customer outcomes. 13 - 20 years total experience with at least 5 years in a customer oriented leadership role in a SaaS, Enterprise Software and/or Supply Chain consulting or third party logistics experience preferred. - Experience in managing enterprise customers (preferably Indian customers) and own revenue/NRR targets - Preferred MBA or Engineering graduate with reputed institutes - You have the ability to navigate uncertainty and ambiguity; steer the team with conviction in a fast paced environment. - Ability to balance analytical decision making with intuition and sound judgment. - A strong communicator with the ability to influence a wide range of internal and external stakeholders. - Demonstrated ability to lead, mentor, and develop high-performing teams. - The ability to demonstrate value is a key communication skill for this role. Process-oriented mindset

Mumbai

Head - Key Account Manager & Customer Success - West 

Job Description for Head - Key Account Manager & Customer Success - West  in Talent Ro in  Mumbai for (12-16) years of experience. Apply Now!