Head - IT Operations & Service Delivery - FMCG/Retail

Head of IT Operations & Service delivery

Position -Head of Service Delivery & IT Operations

Education - Bachelor's Degree in Computer Science /Information

Technology Engineering or equivalent from an accredited University is preferred

Preferred industries- FMCG, Food/ Retail

Master's/MBA preferred

Experience - Min -15yrs

Location - Mumbai

Job Description :

- Hands-on experience in an operations role managing an IT Department

- Sound knowledge of best practices around service delivery

- ITSM/ITIL certification is preferred

- Strong analytical & problem-solving skills with the ability to Translate ideas into practical implementation

- Ability to manage stakeholder relationships including team Members, vendors and partners

- Excellent leadership and communication skills with the ability to Present and communicate effectively with both technical and

- Non-technical audience

- Ability to manage multiple tasks, deadlines and resolution of Issues