Head IT Infra for a leading banking captive in Gurgaon
Purpose :
- Working as a local representative for the Executive, Infrastructure and Head of Commercial Optimisation and Productivity.
- Maintain a skilled and engaged workforce to support technology operations and change, including a flexible and cost-effective workforce strategy.
Key Accountabilities :
- Lead strategic thinking on opportunities to leverage technology better, or optimise operations to improve service to colleagues or customers, reduce cost, reduce risk or gain competitive advantage.
- Define system and support service levels achievable within budget and system constraints in collaboration with key stakeholders. Monitor and maintain service levels.
- Develop and track a financial plan to meet budget for major financial categories: personnel; training; overtime.
- Deliverer change efficiently and according to estimated schedules and budget to an appropriate and expected level of quality.
- Operate prioritisation forums to collaborate, agree and provide visibility of technology change to domain owner and key stakeholders.
- Progress organisational strategy to move all infrastructure to Cloud, particularly leveraging Microsoft Azure program.
- Maintain and oversee system risk profile, continuously improving by mitigating identified risks according to priority.
- Manage major vendor relationships and contracts to achieve best value and hold vendors to account for service levels.
- Design, document and run effective controls, appropriate for the operating environment, reusing common controls where appropriate.
- Staff engagement, development, training and coaching including the effective management of non-performing staff.
Key performance indicators :
- Quality of service and staff retention levels
- Cost Management - Oversee financials to ensure achievement of plan
- Ability to demonstrate exceptional leadership and direction of diverse teams
- Ability to relate to executive business and technology management
- Considerable knowledge in leading change over geographic regions.
Key Interfaces :
- Business aligned Divisions
- Heads of Delivery
- Technology Asset teams
Capabilities, Experience & Qualification Requirements :
Essential capabilities :
- Customer Focus
- Collaborates
- Plans & Aligns
- Cultivates Innovation
- Ability to motivate, coach and engage staff.
- Outstanding stakeholders engagement, negotiating and communicating skills.
- Capable of thinking strategically, constantly seeking opportunities to progress strategic objectives and continuously improve technical platforms and operating environment.
- Able to navigate a large complex organisation & build relationships with Senior stakeholders using informal and formal networks
- Large scale shaping and delivery experience within complex environments
- Strong strategic planning capabilities
Qualification Requirements :
- A tertiary qualification in Commerce, Business, Economics or Information Technology and preferably a post-graduate qualification (i.e. post graduate diploma / degree / Masters).
Experience :
- Managing and delivering large complex programs containing multiple streams, across multiple regions.
- Building, leading and managing teams between 10-200+ people.
- Managing & delivering multi-business unit initiatives.
- Contract & vendor management
- 15 years' experience working in technology.
- Experience in both technology change and technology operations.
- 5 years' experience managing large teams and managing managers
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