Head - IT Infrastructure - Bank

Head IT Infra for a leading banking captive in Gurgaon

Purpose :

- Working as a local representative for the Executive, Infrastructure and Head of Commercial Optimisation and Productivity.

- Maintain a skilled and engaged workforce to support technology operations and change, including a flexible and cost-effective workforce strategy.

Key Accountabilities :

- Lead strategic thinking on opportunities to leverage technology better, or optimise operations to improve service to colleagues or customers, reduce cost, reduce risk or gain competitive advantage.

- Define system and support service levels achievable within budget and system constraints in collaboration with key stakeholders. Monitor and maintain service levels.

- Develop and track a financial plan to meet budget for major financial categories: personnel; training; overtime.

- Deliverer change efficiently and according to estimated schedules and budget to an appropriate and expected level of quality.

- Operate prioritisation forums to collaborate, agree and provide visibility of technology change to domain owner and key stakeholders.

- Progress organisational strategy to move all infrastructure to Cloud, particularly leveraging Microsoft Azure program.

- Maintain and oversee system risk profile, continuously improving by mitigating identified risks according to priority.

- Manage major vendor relationships and contracts to achieve best value and hold vendors to account for service levels.

- Design, document and run effective controls, appropriate for the operating environment, reusing common controls where appropriate.

- Staff engagement, development, training and coaching including the effective management of non-performing staff.

Key performance indicators :

- Quality of service and staff retention levels

- Cost Management - Oversee financials to ensure achievement of plan

- Ability to demonstrate exceptional leadership and direction of diverse teams

- Ability to relate to executive business and technology management

- Considerable knowledge in leading change over geographic regions.

Key Interfaces :

- Business aligned Divisions

- Heads of Delivery

- Technology Asset teams

Capabilities, Experience & Qualification Requirements :

Essential capabilities :

- Customer Focus

- Collaborates

- Plans & Aligns

- Cultivates Innovation

- Ability to motivate, coach and engage staff.

- Outstanding stakeholders engagement, negotiating and communicating skills.

- Capable of thinking strategically, constantly seeking opportunities to progress strategic objectives and continuously improve technical platforms and operating environment.

- Able to navigate a large complex organisation & build relationships with Senior stakeholders using informal and formal networks

- Large scale shaping and delivery experience within complex environments

- Strong strategic planning capabilities

Qualification Requirements :

- A tertiary qualification in Commerce, Business, Economics or Information Technology and preferably a post-graduate qualification (i.e. post graduate diploma / degree / Masters).

Experience :

- Managing and delivering large complex programs containing multiple streams, across multiple regions.

- Building, leading and managing teams between 10-200+ people.

- Managing & delivering multi-business unit initiatives.

- Contract & vendor management

- 15 years' experience working in technology.

- Experience in both technology change and technology operations.

- 5 years' experience managing large teams and managing managers