Head - IT Infrastructure

- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.

- The head of IT Infrastructure is responsible for the implementation and operations of all technology infrastructures which includes data center, network and server services, telephony, service monitoring, user support help desk, workstation management, servers, storage and related software. This position is operationally responsible for ensuring the availability, integrity, and security for all IT systems and infrastructure.

- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company's requirements and expectations.

- Development of enterprise standards and technology architecture and the IT operations governance process.

- To manage partnerships with external suppliers for IT infrastructure services including, support services, change management, consultation services and the production and distribution of regular reports.

- To monitor the performance of the IT infrastructure, ensuring that it is optimized and that future capacity planning in undertaken.

- To maintain and implement effective IT infrastructure policies, standards, procedures and guidelines.

- To research and recommend changes to the IT infrastructure architecture, ensuring that all new and enhanced facilities are effectively project managed and thoroughly tested, before being implemented in the production environment.

- Development of enterprise standards and technology architecture and the IT operations governance process.

- Conduct product and vendor evaluations ensuring best in class technologies and partners

- Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build strategic relationships for creating value for the organization.

- Participate in the formulation of the company s enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.

- Hands on technical depth enables direct oversight, problem solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.

- Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures.

- Delivering services as per defined SLA signed with clients and mapping the same with OLA signed with service providers.