Posted By
Posted in
Banking & Finance
Job Code
1402472
Head - Investor Service
Role: Head Investor Service
Location: Mumbai
Experience: 15+ years (AIF's, Bank, Wealth Management & AMC's)
Notice period: 0-30 Days.
Key Responsibility:
- Build investor-oriented service processes and ensure delivery of the same for consistent client experience across all touchpoints.
- Formulate annual operating plans and budgets for Service functions.
- Market services to internal as well as external customers to optimize the investment & benefit through enhanced post-sales service experience created for the end customer.
- Develop effective monitoring systems and ensure TATs on Investor queries and reporting mechanisms to management.
- Manage Vendor outsourcing - pricing, SLAs, and other strategic/ operational discussions with the service vendors.
- Ensure backward and forward integration to create the desired service experience for the end customer.
- Use technology for the long-term advantage of the business and enhanced customer experience.
- Build optimum touchpoints suiting the needs of various classes of customers.
- Setup a measurement system to monitor the service delivery standards at the various touchpoints.
- Evaluate performance on an ongoing basis.
- Evolve the right service structure in line with business and functional goals.
- Lead and manage service enhancement/ development projects comprising cross-functional teams and investor education events.
- Represent business in transitional technology and strategic projects involving multiple stakeholders.
Functional Skills:
- Hands-on experience in leading investor Service function- AIF industry knowledge
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Posted By
Posted in
Banking & Finance
Job Code
1402472