Head - Inside Sales - Educational Games Startup

If you have a passion for entrepreneurship, get-go attitude and mettle to change the rote learning system in India, come and join the purpose driven community that is dedicated to creating an ambitious and inclusive workplace!!

Our client offers a subscription based service for kids that offers an inquiry and play-based program for early childhood learning at home for children. It is a startup founded by alumni from IIT, IIM and Georgia Tech that is backed by industry veterans and funded by top-tier venture capital firms. We design, develop and deliver activity kits to the homes of the subscribers every month on a subscription basis. The boxes contain all material and instructions for hands-on fun activities that children in the age group of 2-12 years can do with their parents.Over the last 4 years, the company has grown over 100% every year.

As the Head - Inside Sales, you will be responsible to manage the telesales team, generate lead and business through inside sales.

What you will do:

- Acting as the customer advocate, owning the customer experience and helping the sales teams achieve sales and conversion targets

- Identifying potential customers, creating and closing new business opportunities in line with the strategic direction of the company

- Developing and maintaining the sales playbook and scripts for phone and chat sales

- Assisting in driving growth initiatives across categories

- Reporting periodic and timely performance and attainment against key metrics

- Driving sales strategy and execution for inbound as well as outbound sales

- Handling escalations related to product, pricing, errors, customer issues, etc.

- Achieving sales targets via implementing effective lead conversion

- Improving network penetration and guiding the sales force in enhancing customer interface for achievement of defined sales targets

- Ensuring the long term viability of the business by identifying trends and modifying strategies

- Constantly tracking competitor activity and suggesting ways and means to deal with the same

- Conducting review meetings with the field sales force to identify issues and suggest corrective actions

- Interacting regularly with key customers for quality feedback and strengthening the existing relationship

Candidate Profile:

- Proven track record of B2C sales - Telesales with consistent delivery against commitments

- Should have handled a team of 150+ ppl and managed revenue of at least 3cr per month (roughly 40 cr per annum)

- Strong leadership skills and an ability to inspire sales teams

- Excellent communication and presentation skills

- Strong interpersonal and collaboration skills

- Exceptional business closing skills

- Ability to work in high ambiguity situations and monthly target closures