Head - Human Resources & Operations - KPO/BPO

Head - Human Resources & Operations - KPO/BPO

- Develop the HR Strategy and plans in line with business needs; build and enhance HR capabilities and drive implementation of all HR processes & initiatives across the organization. Build organization into a Great Place to Work by creating a vibrant work environment based on the core values.

Key Responsibilities :

Develop Vision and HR Strategy :

- Provide inputs to MDs to identify strategy, design principles and support strategy design

- Develop HR strategy in line with organization strategy to create a 3-4 year blueprint in terms of people, cost etc

- Provide inputs for annual business planning process

- Analyze past performance and forecast expenses

- Initiate corrective steps in order to ensure accurate, timely budgeting & forecasting

Talent Assessment, Acquisition and Management :

- Consolidate manpower plan taking into account the most effective and efficient structure

- Develop and deploy the sourcing strategy and recruitment plan

- Oversee & own the recruitment processes in order to meet company's manpower requirements

- Design overall framework for the induction & training function in terms of monitoring the training systems design, adherence to budgets and returns on training investments.

Remuneration :

- Define compensation philosophy for the organization and determine compensation plans (fixed, incentive and continuity plans)

- Provide inputs to Finance post review of the Monthly Payroll Generation including reporting on variance

- Develop benefit & remuneration structures that are in line with market practices and rewards employees

- Oversee Implementation of reward and recognition schemes, communicate new schemes as appropriate with relevant guidelines in order to ensure that talent is appropriately recognized, motivated and developed

- Ensure adherence to Timesheet norms and reporting by all employees

Performance Management :

- Monitor the deployment of the Performance Management System

- Identify critical positions & suitable candidates for development in order to ensure timely completion of performance management cycle and high quality inputs to the OD systems

HR Operations & Employee relations :

- Decide on HR systems to deploy

- Provide feedback on processes & enhancements required in order to ensure alignment of HR processes with business objectives

- Ensure that all statutory and compliance requirements are addressed comprehensively

- Advise the top management on welfare-related policies and norms such as those involving medical assistance, housing, transportation, educational assistance, etc.

- Develop and implement robust and contemporary processes across the employee lifecycle

Compliance and Regulatory :

- Identify all applicable statutory compliances

- Ensure ongoing adherence to the above

- Address any gaps/adverse observations on an immediate basis

- Build and sustain positive relationships with key government/external officials

Administration :

- Coordinate with the Admin Supervisors & arrange for completion of Admin work on periodic basis.

- Handle the vendor management & proper documentation in relation to admin, asset management etc.