Head - Human Resources - KPO/BPO

1. To lead and manage the Human Resources and Administration functions in the Organization & build a high-performance culture aligned to an organizations strategy.

2. Develop and implement HR systems in line with organizations framework in the area of performance management, compensation, organization development, succession planning and employee relations, long term wage settlements, welfare and statutory compliances etc.

3. Work closely with the Senior Leadership to develop business continuity plans, by developing contingency mechanisms around competency availability, people and policies.

4. Oversee the implementation of consistent human resource management policies across the organization.

5. Monitor efficacy of performance management framework and provide overall supervision and guidance to the performance management process through discussions with division and functional heads.

6. Oversee programs for adequate skill development and formation of a talent pool in the organization (especially for critical roles) by continuous job rotation and cross functional exposure to identified incumbents.

7. Design overall framework for the training function in terms of monitoring the training systems design, adherence to budgets and returns on training investments.

8. Ensure adherence to all statutory compliance requirements related to wage and salary administration and maintenance of relevant records for the same.

9. Ensure Compliance with all laws and regulations, Standard of Conduct, Compliance programs.

10. Advise the top management on welfare related policies and norms such as those involving medical assistance, housing, transportation, educational assistance etc.

11. Mentor and coach subordinates to develop the teams capabilities and build a strong succession pipeline for the role.

12. Co-ordinate with the Admin Supervisors & arrange for completion of Admin work on periodic basis. Handle the vendor management & proper documentation in relation to admin, asset management etc.