Head - Human Resources - BPO

Job Summary :

We are looking at hiring HR manager with significant hands on experience in People engagement and employee relations experience in a Contact Centre & BPO environment, High volume recruitment, Management of legal matters, Management of Statutory and Compliance activities as per local Labour Law.

Job Responsibility :

1. As a Management Team :

- Annually reviews and makes recommendations to executive management for improvement of SBS's policies, procedures and practices along with remuneration recommendations and improvements.

- Manage employee relation and performance issues

- Review and update our employment contracts and agreements.

- Maintain knowledge of industry trends and employment legislation and ensures organization's compliance.

- Anticipate and resolve litigation risks and consult with legal counsel as appropriate, or as directed by the CEO, on personnel matters.

- Ensure our recordkeeping and data processing procedures comply with GDPR and Information Management System (IMS : QMS & ISMS) requirements

- Communicate changes in the organization's personnel policies and procedures and ensure that proper compliance is followed.

- Maintain responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters.

- Drive cultural change through communications and initiatives providing recommendations

- Promote developing and supporting employees in their career with SBS.

2. As a Senior HR Manager :

- Identify needs and ensure employee training and development initiatives are delivered

- In line with the group culture deliver strategies for performance evaluation, staffing, training and development etc.

- Work directly with department managers to assist them in carrying out their responsibilities on personnel matters.

- Ensure exit interviews are carried out to determine reasons behind separations.

- Serve as the point of contact for employment relations and communicate with labour unions

- Promote and drive diversity and inclusion throughout the business ensuring progress is tracked and measured

- Manage internal communication projects

- Develop and maintain a human resource information system that meets the organization's personnel information need, providing regular and ad-hoc management information

- Track key HR metrics like cost per hire and retention rates and Oversee our payroll and performance evaluation systems

- Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.

- Oversee all HR initiatives, systems and tactics and implement functional HRMS and internal databases across all departments and locations

Job Requirement :

- Degree-level qualification in HR (or Business Management with a strong emphasis on HR) or equivalent, Master Degree in HR will be an advantage.

- Proven experience in HR-related management; preferably within a Contact Centre or BPO environment with international exposure - UK preferably.

- Experience in a key HR leadership role working directly with executive/senior level with the ability to influence and negotiate at a senior level.

- Thorough and up to date knowledge of Indian employment legislation and compliance.