Head - HR Shared Services

SSC HR Operations Service Delivery

- Plan and Manage Operating manpower related AOP (Annual Operating Plan)

- Deliver SSC HR Operations as per agreed service levels

- Partner Management- Ensure effective partner engagement and governance

Partner Governance SLA Report

Stakeholder and customer satisfaction

i. Lead and manage Operational governance and engagement with key stakeholders (CHRO, CoE, BHRs, IT etc.)

ii. Ensure Statutory and Regulatory audit partners engagement Engagement and Governance Feedback

Operational excellence

i. Implement Operational excellence framework and deliver tangible improvements.

ii. Deliver productivity improvement targets as per SLA framework

Quality and Compliance

i. Deliver and ensure Audit and process compliance requirements

ii. Lead and implement Governance and Audit control framework for effective Service delivery

Innovation and Excellence

i. Support in implementation of Continuous improvement culture and training on the operations floor.

ii. Leverage and drive Visual Analytics dashboard and Automated progress reporting tools

iii. Drive Structured Process improvement implementation and closure

iv. Lead Operational process improvement project including technology and E2E process changes for scope managed by SSC

Employee Engagement and Performance management

Responsible for Employee related HR policies and process implementation and governance

- Employee Engagement Feedback

- Attrition percentage

- Adherence to Managers HR Job Card

Process Transition, stabilization

i. Lead Operational stabilization of all Digital HR process operations

ii. Ensure and drive Operational scope consistency across all sectors

HR domain expertise and People supply chain development

i. As an HR domain expert guide and enable the HR Ops teams

ii. Engage and support all group wide compliance norms to ensure ZERO non-compliance and audit observations.

iii. Define Organization competency requirements and partner with HR council for improving and augmenting HR specifically Talent Acquisition capability within SSC

HR Master Data management, Document management & Reporting

i. Ensure accurate and integrated HR Master data across SAP and Digital HR systems

ii. Design and implement operational governance processes for effective master data management maintenance

iii. Lead and manage HR Documentation management for all HR Operations

Group Employee Insurance and Benefits

Support on the Group Employee Insurance policy renewals, claims management and engagement with Insurance Brokers

Educational Qualifications

MBA or Post Graduate diploma (Full time course) in HR and Information systems

Basic Graduate degree

Relevant and total years of Experience

- 17-19 years of total experience of which 8-9 years in setting up and managing Shared Services operations delivery

- 10+ years of functional experience in large multi sector organizations preferably in Corporate functions related to HR Operations including Talent acquisition, Payroll, HR Compliances, Employee service desk.

- Knowledge of Shared Services Transition and Operations management frameworks

- Exposure and basic certification in LEAN Six Sigma and / or other process improvement techniques

- Work experience on SAP ERP, Success Factors and Workflow based Operations delivery is added advantage

- Basic knowledge of IT Applications - Workflow solutions, Microsoft, Visio, Project Management systems,

- Expert knowledge of India/ Global Payroll and Direct Tax policies

- Expert knowledge in Recruitment management and industry networking and alliance management skills

- Knowledge and experience of leading and working with established Quality management systems such as ISO

- Good knowledge of Employee statutory compliances - Payroll, PF, Insurance, Gratuity , Medical benefits