Head - HR Shared Services

Job Role : We're seeking an Operations Manager to oversee the efficient functioning of our Background Verification Services division. You will drive operational excellence, ensuring compliance, quality, and efficiency.

Key Responsibilities :

Operational Oversight :

- Manage day-to-day operations to ensure efficiency and cost-effectiveness.

- Optimize processes, resources, and best practices to meet organizational objectives.

- Establish and enhance standardized, efficient background verification processes.

Compliance and Quality :

- Ensure adherence to industry regulations and best practices.

- Continuously monitor and enhance service quality.

Strategic Planning :

- Contribute to strategic business plans aligning with operational goals.

- Demonstrate proficiency in P&L management and basic accounting principles.

Team Management :

- Oversee and support a cross-country team, fostering a positive, performance-driven work environment.

- Recruit, train, and develop talent within the team.

Qualifications :

- Post Graduate degree, ideally MBA or PG in HR-related areas.

- 15-20 years of work experience, with substantial experience in operations, preferably in Employee Background Verification Services.