Head - Growth - eCommerce

The Head of Growth will spearhead our company's growth initiatives. The head of growth will be responsible for driving the company's growth by increasing its customer base, optimizing marketing efforts, and identifying new business opportunities. They work closely with multiple teams, including marketing, sales, product, and data analytics to achieve these goals. If you are a growth-oriented leader with a passion for user experience and a deep understanding of the Indian e-commerce landscape, we want you on our team!

Responsibilities:

- Oversee all areas of the company contributing to growth, ensuring effective collaboration across departments.

- Respond swiftly to changing customer needs and market trends.

- Ensure the company consistently meets customer needs, delivering a superior experience.

- Champion the cause of user experience, mapping customer journeys, and optimizing touchpoints for delight.

- Oversee product development, marketing, and customer success to align and optimize all customer touchpoints for growth.

- Design and execute overall Digital strategies for customer acquisition, awareness and brand visibility through platforms like Google, Meta, and strategic alliances.

- Manage customer value and lifetime value to enhance overall customer satisfaction and loyalty, build referral and retention.

- Guide the technology team in designing and executing customer experience journeys and transaction flows.

- Collaborate with the technology team to ensure seamless online and offline fitment processes.

- Possess a deep understanding of the Indian e-commerce ecosystem and leverage this knowledge to drive strategic growth initiatives.

Ideal fit:

- Proven experience (8-10 years) in a Growth role within the e-commerce industry.

- Strong understanding of the Indian e-commerce ecosystem and the Digital Marketing landscape (SEO+ SEM+ Affiliates , Marketplaces etc)

- Excellent strategic thinking and problem-solving skills.

- Strong understanding of customer journeys, UI, UX and must have the ability to guide the technology team on execution of the same

- Proficiency in data analysis and performance metrics

- Familiarity with the automotive industry in India is a plus.