Head - Global Workforce Management - IT

Head - Global Workforce Management

Roles & Responsibilities :

Role Overview :

- Workforce Strategy, Plan, forecast, fulfil, monitor and operate in order to achieve the revenue and profitability goals of the Organization.

Key Responsibilities :

Will be responsible for :

Planning & Forecasting :

- Cost Of Delivery focus with appropriate planning for each Business Groups.

- Demand forecast a quarter/skip quarter in advance

Fulfilment :

- Build and monitor capacity as per plan including reskilling/upskilling

- Work with business/WFM teams to plan ramp ups

- Fulfilment oversight and governance with stakeholders

- Escalation resolution

System, Process and Policies :

- Periodic review of system, process and policies to incorporate business requirements and to enable faster and efficient fulfilment

Change Management :

- Talent Market Place for ensuring engagements, reskilling and deployment

Governance and oversight on:

- Bench policy actions

- Enabling rotations

- H1B utilization

Looking at candidates with 20+ years of experience from large IT Organization... with good experience in managing the Workforce Management portfolio.