Head - Global HR Operations - Global HR Shared Services/GCC/Global Capability Centre/GBS

Head Global HR Operations -

Mandatory Experience - Global HR Shared Services / GCC / Global Capability Centre / GBS

Location - Mumbai

1 Employee Data Management:

- Ensures HRIS Establishes Global mandate while accommodating the regional and Country Nuance for employee record maintenance, ensuring accuracy and security. Data management includes personal information; compensation; job history; retirement and insurance documentation; leave accrual records; and details of illness, absences, transfers, and salary progression; employment compliance documentation.

- Responsible for enforcing delivery of KPI's for HR and payroll. KPI's to be used to target continuous improvement and are to be reported to Global and Regional HR Managers on a monthly basis.

- Update dashboards for current view of performance at regional and country level.

- Ensure internal auditing findings are closed out and Regional audit requirements tabled for deployment with Regional and Local HR teams.

- Ensure the HR Control framework managed through Continuous Audit is managed tracked and updated to be relevant.

- Liaise with HRIS team in matters of system improvement and issue resolution.

- Ensure proper function of the LMS for employees to have access to their required training. And ensure delivery from the Mumbai Learning System administration.

2 HR Process management and compliance

- Standardization of HR processes across regions and countries implementing sustainable controls that enforce quality.

- Map and create visibility of HR processes and roles.

- Segregation of duties enforced by system security roles to ensure compliance and adherence to mapped process flows.

- Improve the usage of HR systems through continuous enhancement together with the HRIS team.

- Responsible for HR operations excellence. Manage end to end HR / employee life cycle process.

- Advise Policy custodians on practicality of policy from process perspective. Ensure access to up to date policy and procedure.

- Periodical review of process ensuring compliance with Global and region requirement, and aligned with global workflow.

- Documentation and distribution of SOP's and ensuring all HR are effectively trained.

- Ensuring business process are mapped an up to date.

3 Payroll Management:

- As a custodian of global payroll solution. Ensuring payroll is managed per group guidelines with prescribed and approved processes, with proper DOA's, documentation and control in place, and a good check and balance to ensure payroll is properly accounted for with reliability, accuracy and timely payment.

- Enhance controls and efficiency of the payroll process through innovation and technologies such as RPA and reconciliation tools.

- Facilitate Global payroll vendor management enforcing KPI's with HRSS, Local HR and the vendor.

- Manage Payroll invoicing on a monthly basis with regards to, Opex Costs, Change Requests, Starters and Leavers, Off Cycle runs and contract addendums.

- Dash Board / Report : preparation of data / information /presentation for decision making and stakeholder engagement

4 Staff costs management:

- Ensuring staff costs are properly forecasted aligned with Finance HFM record.

- Working with Finance department ensuring headcount and staff costs are captured per Workday record, highlight issues and manage solutions.

- Lead staff costs budgeting processing, from data gathering, computation, reconciliation, data provision to finance, consolidation etc.

- Dash Board / Report : preparation of data / information /presentation for decision making and stakeholder engagement

5 HR Dashboard:

- Develop HR dashboard to facilitate decision making

- Ensure dashboard is updated with KPI measures and performance for the Regions and Countries to target performance improvements.

- Enhance reporting and people analytics abilities.

- Sharing observation and insights and provide solution in addressing issues and KPI visibility and performance management