Head - Fulfilment - Operations & SCM - Rideshare Platform

Key Responsibilities:

1. Fulfilment Strategy: Develop and execute the company's fulfilment strategy, aligning it with overall business goals and objectives.

2. Team Leadership: Manage and lead a high-performing team of fulfilment professionals, including supervisors, planners, and logistics staff.

3. Process Improvement: Continuously assess and improve fulfilment processes to enhance efficiency, reduce lead times, and lower costs while maintaining high-quality standards.

4. Inventory Management: Oversee inventory control to ensure optimal stock levels, minimize excess stock, and prevent stockouts.

5. Supplier and Vendor Relations: Manage relationships with suppliers and third-party logistics partners, negotiate contracts, and ensure on-time delivery of raw materials and components.

6. Quality Control: Implement and monitor quality control measures to ensure the products meet or exceed customer expectations.

7. Cost Management: Develop and manage the fulfilment budget, identifying cost-saving opportunities and implementing cost-effective strategies.

8. Compliance: Ensure compliance with all relevant industry regulations, safety standards, and environmental requirements.

9. Performance Metrics: Establish and monitor KPIs (Key Performance Indicators) to measure the performance of the fulfilment department and make data-driven decisions.

10. Customer Focus: Collaborate with sales and customer service teams to ensure exceptional customer service and timely order fulfillment.

11. Risk Management: Develop risk mitigation strategies to address potential fulfilment challenges and disruptions.