Head - Fraud Risk Card

Head Fraud Risk - Cards Fraud to lead and improve the management of Fraud Risk against current and emerging fraud schemes across segments, products, and channels. Manage fraud risk, assisting business(s) with implementing processes to minimize fraud losses while maintaining and adhering to customer experience goals and objectives.

Business:

- The primary purpose of this position to ensure that the management of Cards fraud risk and ensure that fraud losses are within established fraud risk appetite. The candidate to define fraud controls and monitor that they are operating effectively/ efficiently to ensure Fraud risk is appropriately managed. The role will support the Head Strategy and Head Fraud Risk Operations Asia in management of fraud risk.

- The successful candidate will work closely with Product and Segment Heads, Country Fraud Risk; Group and Country Cards Risk Management teams, Fraud Surveillance Operation teams; and the Business CROs, COOs, CCH, and other key stakeholders to drive requirements and help set priorities for Fraud risk strategy and investment based on acceptable risk tolerance and taking into account the evolving threat and regulatory landscape, policies and standards, and technology infrastructure.

Processes:

- Sharing of significant fraud MO, root causes and best practices are included in the Global standards.

- Lead and drive standardization, automation and consolidation through re-engineering and process improvement across markets.

- Support implementation of the Group Operational Risk Framework in Risk Operations and monitor the operational risk metrics to identify potential control weaknesses. Promoting a healthy Fraud risk culture and good conduct within the business lines.

People & Talent:

- Lead through example and build the appropriate culture and values.

- Set appropriate tone and expectations from team and work in collaboration with risk and control partners.

- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

- Employ, engage and retain high quality people, with succession planning for critical roles.

- Responsibility to review team structure/capacity plans.

- Define an organization structure aligned and scaled to the risk control needs of the business lines.

- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management:

- Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.

- Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.

- Manage the Fraud Risk team professionally and efficiently, closely tracking deliverables and commitments.

Governance:

- Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.

- Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.

Regulatory & Business Conduct:

- Display exemplary conduct and live by the Group's Values and Code of Conduct.

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.