Key Responsibilities: - Manage, lead, and drive the strategy for the shared services from the operations front for a team of over 500+ people for Ecommerce clients. - Align functional and organizational goals to support business objectives. - Drive cross functional collaboration P2P/O2C/R2R/FP&A/TAX to drive end-to-end deliverables to the client. - Design, develop, implement and review strong internal controls across towers - P2P/O2C/R2R/FP&A/TAX - Ensure that Customer Experience remains top of mind for the business unit and experience strategy relevant to the ecosystem. - Drive Compliance Management through continuous Training, Learning managing Quality parameters. - Manage all aspects of people, processes, and practices with the goal of delivering best in class efficiencies and service to customers. - Monitor turnover trends and career development plans. - Own and improve service level metrics across productivity, quality and timeliness of the deliverables to clients. - Review performance of operations along with the tower leadership team on a periodic basis. - Provide qualitative and quantitative insights to business leaders. - Develop and manage the budget, forecasts, headcount plans and financials - Build and maintain strong relationships with key stakeholders - Ensure business continuity plans are in place and understood by stakeholders - Develop a culture focused on Continuous excellence and success in all functional areas - Continue to develop overall strategic direction for the operations by understanding industry best practices and benchmarking - Own and improve critical experience metrics such as CTT, Automation, and CSAT in partnership with business teams. The Successful Applicant: - Must have 20+ years of experience in designing customer journeys and experience in a consumer tech ecosystem. - Qualified CA/ICWA/ MBA from IIM - Highly motivated leader who thrives in a fast-paced environment - Experience in Ecommerce/ Business Services/ FinTech companies would be an added advantage. - Should have experience of transforming businesses through enterprise-wide large-scale initiatives. - Should have strong organization building, people management, and influencing skills. - Should have excellent verbal and written communication skills, with experience interacting with clients and stakeholders at multiple levels. - Should have the ability to demonstrate strong analytical and problem-solving skills. - Looking for candidates who are ready to work from office only.

Bangalore

Head - Finance - Shared Services 

Head - Finance - Shared Services  ,Job Description for Head - Finance - Shared Services  in YITRO in  Bangalore for (20-25) years of experience. Apply Now!

Job Description for Head - Finance - Shared Services  in YITRO in  Bangalore for (20-25) years of experience. Apply Now!