Head - Finance Services - Shared Services

Hiring for Head Finance Services for Leading Shared Services at Delhi/NCR. Extensive experience in managing end to end finance services such as Accounts Payable, Accounts Receivable, Income Recording, Income reconciliation, Financial governance, financial accounting etc, Extensive experience of working with global stakeholders, At least 15+ years of total experience with 5+ years leading finance service organisation. Qualification - CA/ MBA (full time). Industry - BPO/ Captive Shared Services/ ITES. Interested candidates kindly share the resumes piu.banerjee@bridginggaps.co.in.

Job Description

Program Management & Transition :

- An expert in transition management who understands the key principles of transition management and project management and can advise on effective transition of new processes.

- Accountable to drive seamless transition/s within service (end to end).

Transformation and Change Management

- To support the organisation in developing a strategy to transform financial process to improve effectiveness, efficiency and compliance.

- To design change strategy, assessing impact on business and organisational readiness by recommending appropriate communication, training to achieve successful implementation of transformation changes.

- To adapt change management principles to transform processes and tools to drive financial and operational results for business

Leadership & Stakeholder Management :

- Provides leadership that inspires, motivates and empowers others from diverse backgrounds within a customer service focused work environment.

- A visionary thinker who can deliver strategic projects for the process/ organisation.

- Maintains strategic & tactical relationship with the regional and global finance leadership teams to build confidence and trust in delivery and ensure their needs are understood and services are delivered effectively while sustaining the existing contractual and financial targets.

- Proven successes in building, growing and improving profitability, performance & value to business.

Operation management :

- Service Design and Delivery

- People / Resource Management

- Quality Management

- Governance & Reporting

Service Design and Delivery :

- Expert in managing multiple blended financial processes with large headcount.

- Mentors and coaches the delivery managers to bring delivery excellence, improve customer experience and transparent services.

- Implementing service management principles in service delivery.

- Follow participative style of leadership, engage in cross-departmental networking and author forward-thinking service delivery plans.

- Ensure services meet or exceed standards specified in the contracts and pre-defined SLA's.

- Drives continual improvement projects within process to ensure better efficiencies.

- Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer.

People/ Resource Management :

- Accountable for the integrity of key human resource processes including career development, staff engagement, salary reviews, resourcing approach and performance management.

Quality Management :

- Embedding and implementation of an effective Quality Management system/ approach, knowledge management and retention principles.

- Ensure the process meets all the requirements of standards (internal & external) implemented in the organisation and get them audited at regular intervals.

Governance and Reporting :

- Analyze critical data for strategic solutions and provide executive reports on the performance the process.

- Reporting & governance, to ensure right level of information is shared with the right stakeholders at the right time.

Compliances & Integrity :

- Responsible and accountable for effective implementation of various organisational initiatives like ISO 27001, ISO 22301 etc. in finance delivery team

- Brings transparency and ensures the process is spot audit ready at any time of the year.