Head - Finance Operations - Professional Services

Operations Head- Finance

Key Responsibilities:

Strategic Planning and Execution:

- Develop and execute comprehensive operational strategies aligned with myStartUpCFO and MyTaxFiler& and the broader company's objectives.

- Drive the implementation of initiatives that support business growth and enhance the client experience.

Resource Management and Optimization:

- Oversee allocation of resources (human and technological) to maximize staff utilization and realization rates.

- Analyze workload, identify bottlenecks, and implement solutions to streamline processes for optimal efficiency.

Team Leadership and Development:

- Serve as a mentor and guide for the operations team, fostering a culture of performance, collaboration, and continuous improvement.

- Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.

Process Improvement and Automation:

- Analyze existing workflows and identify areas for improvement, emphasizing efficiency and cost-effectiveness.

- Lead process re-engineering initiatives and champion the implementation of automation tools where applicable.

Quality Control and Risk Mitigation:

- Establish, implement, and monitor rigorous quality control standards for all operational processes.

- Proactively identify potential operational risks and develop mitigation strategies.

- Performance Monitoring and Data Analysis:

- Define and track key performance indicators (KPIs) to measure operational efficiency, productivity, and quality.

- Utilize data-driven insights to inform decision-making, optimize processes, and drive continuous improvement.

Cross-Functional Collaboration:

- Partner with HR to optimize recruitment, onboarding, and staff development strategies in alignment with operational needs.

- Work closely with Customer Service and Delivery teams to ensure seamless client experiences and timely resolution of issues.

Qualifications:

- Bachelor or master degree in business administration, operations management, or a related field.

- MBA, CA, or other relevant professional certification strongly preferred.

Experience:

- Minimum of 12-15 years of progressive experience in operations management, with a substantial portion in a leadership role.

- Demonstrable experience in a professional services or tax/accounting environment is highly desirable.

Skills:

- Proven strategic planning and execution capabilities.

- Past experience with leading large teams (300+) of finance professionals

- In-depth understanding of resource management principles and best practices.

- Strong analytical, critical-thinking, and problem-solving skills, rooted in first-principles thinking.

- Exceptional communication, interpersonal, and collaboration skills.

- Proficiency in project management methodologies and tools.

- Passion for operational excellence and continuous improvement.