Head - Facility Management

Only those Candidates who are open to be on the pay rolls of the RWA may apply, please.

- We are seeking an experienced and dynamic Chief Operating Officer (COO), for a Luxurious Duplex Resort Villas, in Gurgaon. to oversee and optimize facility management operations, reporting to the Board of RWA.

- The ideal candidate will have a proven track record of successful leadership in the facility management sector, demonstrating strategic vision, operational excellence, and a strong commitment to delivering exceptional services.

- The COO will play a pivotal role in driving organizational maturity, managing resources efficiently, and ensuring the highest standards of service delivery.

- The candidate must have a strong capability of understanding urgent versus important matters, short-term versus long-term matters and be able to report to multiple stakeholders i.e Board formally and residents informally.

Responsibilities Include:

Operational Excellence:

- Oversee the day-to-day operations of the facility management office to ensure efficiency, effectiveness, and compliance with latest industry standards.

- Administering the monthly review mechanism.

Financial Management:

- Develop and manage the budget and analyze variances for facility management operations.

- Monitor financial performance, analyze variances, and implement corrective actions as needed.

Relationship Management:

- Build and maintain strong relationships with residents to understand and fulfill their needs and expectations.

- Ensure the delivery of high-quality services that meet or exceed the residents' satisfaction.

- Provide strong leadership, inspiration, and motivation to the facility management team.

Quality Assurance:

- Establish and maintain strong quality control standards for facility management services.

- Conduct regular assessments to ensure compliance with quality standards and industry regulations.

- Risk Management:

- Identify and mitigate operational risks associated with facility management activities, as well as risks on legal compliances.

Compliance:

- Ensure compliance with relevant laws, regulations, and industry standards.

- Implement and monitor policies and procedures to mitigate legal and regulatory risks.

- Technology Integration:

- Stay abreast of technological advancements in facility management and implement relevant technologies to enhance operations.

Vendor Management

- Manage vendor relationships, negotiate contracts, and oversee annual maintenance contracts (AMCs).

- Check vendor performance and monitor the quality of performance.

- Rejuvenate vendee lists regularly.

Qualifications:

- Bachelor's degree, perhaps some exposure to formal business management education as well.

- Proven experience within the facility management industry.

- Strong understanding of facility management operations, including maintenance, security, and horticulture services.

- Excellent problem-solving and decision-making abilities.

- Knowledge of relevant technology, emerging technologies and software applications in facility management.

- Excellent communication skills, both written and verbal.