Head - Facilities Management - Real Estate

Head - Facilities Management - Real Estate

A Leading Real Estate Company in Chennai is looking for Facilities Management Services Head who can run the business operations for in house requirement as well as for the client requirement as a seperate P & L accounts. Exposure to Facilities Management Operations & Business Development from a Real Estate (Commercial/Residential) is preferred

Responsibility will include handling transition management of properties. Taking handover of completed projects from Construction Management department, coordinating with Construction management for resolution of all issues related to snags and stabilizing the properties for smooth operations. will also be responsible for setting up and running the Facility Management operations for the properties, through a team of facility managers and outsourced vendors .

Responsibilities :

Managing the transition of properties from Project completion stage to Facility Management

Drive project closure and completion of all snagging activities with Construction Management following intense quality control and testing procedures

Handover residential units to customers as per agreed possession timelines

Manage customer interactions and coordinate with internal departments to resolve customer issues/ escalations

Attend to flat owner grievances, and resolve customer issues during defect liability period

Coordinate with company Legal and other departments for society formation and handover

Facility Management operations :

Manage FM operations for Residential sites through outsourced FM agencies

Manage and coordinate for the overall security requirements of the properties

Negotiate vendor contracts with clear service level agreements

Ongoing monitoring and audit of vendors performance

Develop department budget and monitor its adherence

Set up standard operating procedures and systems to enhance effectiveness of FM operations