Head - Facilities Management - BPO

Our clients are leading MNC & Industrial Conglomerate's (AUTOMOBILES, FMCG, CONSUMER DURABLES, MANAUFACTURING, RETAIL, EPC, INFRASTRUCTURE - (POWER, ENERGY, OIL & GAS, PORTS), INFORMATION TECHNOLOGY, BPO, PHARMA & TELECOM with a Turnover of US $ 1 Bn to US $ 100 Bn with exponential growth potential. Our client's reach span across several countries across the global.

PERFECT PLACER (www.perfectplacer.com), Promoted by a team of dedicated professionals with varied background, having comprehensive and extensive industry and consultancy exposure, is - One of the most preferred and referred consultants- today in Executive Search & Placement.

PERFECT PLACER in less than half a decade has grown to be a force to reckon with, having offices in Mumbai, Chennai, Bangalore and New Delhi.

Perfect Placer along with its associate services has a long and prestigious list of leading Indian and Multinational Corporates in India and Outside across Managerial levels, functions and Industries, covering both IT and Non-IT specialized in chief executive, board member and senior-level management search assignments

Head - Facilities Management

- Strategic Planning & Manpower Management for entire Facility

- Administering the entire office premises.

- Transportation management.

- Disaster Management (Fire, Short Circuit, Accident).

- Drafting Maintenance Agreement/Service Management

- Develops and implements systems for inspecting and managing the quality of housekeeping, security and cafeteria.

- FMS related Process improvement at Plants / Corporate

- Guest House Management

Key Responsibilities Area:

Building Facilities:

- Inspect and monitor the functions of building facilities including lifts, fire services, water supply, electricity supply and building work

- Report and follow up any request & complaints

- Daily/Weekly office inspection form

- Request/Complaints log record

- Inspect and monitor the function of Building including electrical, cable, interior design work & lighting etc.

- To liaise with contractor for any malfunctions detected

- Follow up on rectification work

- Service Order to contractors

- Monthly Report

Housekeeping:

- To supervise and monitor the HK Services

- To ensure a clean, health & hygienic working environment

- KPI for cleaning services

- Daily/weekly inspection

- Cleaning Schedule

Liaison with Local Authorities:

- Responsible for Public Relations including liaison with all local statutory bodies.

- Liaison with telecommunication agencies.

- Payment of property tax

Vendor Management:

- To keep and revise the existing contracts with different vendors

- To liaise with vendors on contract renewal

- To compare and recommend vendors

- Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.

- Contractor list and contract terms summary

- Quotation analysis

- Customer Satisfaction Survey

Inventory Control:

- To monitor the inventory and ensure they are at pre-approved inventory level

- Control and prepare inventory in/out record - Inventory log

- Inventory consuming record

Purchasing:

- To report and submit purchase request for approvals.

- To purchase from approved supplier and ensure they are delivery on time with accurate quantity

- Purchase Request

- Purchase Order

- Inventory record

Monthly Accounting:

- To receive and handle incoming invoices for FM Services & material.

- To verify and submit to CFO for approval

- To settle the invoice and prepare reports.

- Pre-approved accounting procedure

- Monthly expenses report

Annual Budgeting:

- To prepare annual budget FM Services.

- To control expenses according to approved budget

- To report any ad hoc/non predictable expenses item to CFO

- Preparing CAM charges for the up- coming properties. Review the same before commencement of the FM Services for changes if any.

- Approved budget

- Monthly expenses report

- Quarterly review

- CAM report.

Systems & procedures:

- Adapting processes and systems to meet local requirements

- Implementing processes and systems

- Training staff on processes and systems

- Compliance with processes and systems

- Systems Manual in place as agreed in Transition Time Line.

- Staff Training Records complete and up-to-date.

Health & Safety and Environmental:

- Conduct Risk Assessments of all activities

- Implement Safe Working practice including Permit to Work (PTW) systems.

- Training on H&SE systems

- Ensuring Compliance with all customer and C&W H&SE processes and systems.

- Ensuring Accident Log is kept up to date

- Reporting H&SE statistics and incidents in Monthly Report

- Completed Risk Assessments for each FM activity

- PTW processes in place and up-to-date.

- Staff Training Records complete and up-to-date

- No Non-Conformance Reports (NCRs)

- Accident Statistics

- Monthly Report data complete.

Complaint Management:

- Tracking & Monitoring complaints through ICSS SAP Complaint Management System.

- Ensure closure of complaints as per defined Response & Resolution Turn Around Time (TATs)

- Liaise with Projects team in closing projects related complaints.

- SAP Complaint Management Report.

- TAT Response & Resolution time.

- SAP Complaint Management Report Analysis Report.

Transition Management

- Unit and common Services inspections and handovers.

- Deployment ramp-up with units & phases hand over.

- FM process implementation.

- Training - Hand over reports.

- Transition Plan.

- Documentation.

- Training Reports.

Qualification, Experience & Skill Sets:

- Minimum 15+ Years Relevant Experience in Facility Management, CRE, Safety, Security, Administration M&E services, Housekeeping Services, etc. Demonstrated results in managing FM activities with good sized portfolio, large corporate environment preferably IT /ITES, BFSI with large back offices operational 24/7.

- Familiarity with handling HK, M&E O&M vendors, architects, consultants, Government agencies, etc.

- Adept in preparation of Preventive Maintenance Schedules, Checklists, etc. and documentation procedures related to Maintenance Management.

- Able to read and interpret drawings and prepare relevant O&M manuals, etc.

- Handling of huge IT Park (Multi-Tenanted Building) Electrical Operation and Maintenance. Maintenance of UPS, Diesel Generator), Transformer, Chiller and BMS activities.

- Panel installation and electrical wiring

- Proven ability and commitment to high standards of customer service

- Demonstrated results in delivering successful risk management and control processes across multiple functions.

- Strong organizational, planning and project management skills

- Ability to grasp understand and independently handle FM projects Facility, facilities, administration, customer service, risk management, resources planning, maintenance, safety and security, operations, facilities management, operational effectiveness

Remuneration :

An outstanding remuneration package that rewards professionalism and diligence will be on offer for the successful applicant as well as a well defined career path. An excellent package will be on offer for the right candidate, including an above industry base salary for the right person as well as the most complete employee benefit scheme. Don't miss out on this opportunity to join the market leader

Contact Person Name, Address & Nos.:

P.G.Ganesh
Perfect Placer
202/3 Pal Mohan Sadan
26/32 East Patel Nagar, New Delhi - 110008
Near Jaypee Siddharth
Mobile 9873663105