Head - Enterprise Applications - EdTech

Overview:

We are looking for a Director of Business Systems to lead and manage a team of admins, developers, analysts, and engineers who support various applications across our organization. The size and scope of the role is for a company of around 2500 employees with headquarters in US and some global presence. You will be responsible for supporting the design, development, implementation and maintenance of our CRM, ERP, Finance, Marketing, Human Resources and Data Analytics systems in partnership with the application owners. You will also help build a team in India to support the team in project work, production support and scrum work. You will collaborate with the leadership team on the overall mission and operating model of the Business Systems function.

Responsibilities:

- Manage and coach a team of admins, developers, analysts and engineers who support various applications across the organization.

- Collaborate with US projects teams ensuring overall project success with strong focus on communication.

- Ensure the quality, reliability, security and performance of the business systems and data.

- Establish and enforce best practices, standards and processes for business systems development and administration.

- Partner with business stakeholders to understand their needs and deliver solutions that meet their requirements and expectations.

- Lead and oversee the planning, execution and delivery of projects, enhancements, and fixes for the business systems.

- Help build a team in India to support the team in project work, production support and scrum work with key focus on scalability and execution.

- Collaborate with the leadership team on the mission and operating model of the Business Systems function.

- Partner with the leaders of the application team to support CA Operations.

- Create a customer service-oriented mindset within the team and ensure deliverables are done on time and with high quality.

- Maintain strong relationships and very strong communication with the business stakeholders and the application team.

- Work closely with the management team to come up with ways on running IT operations smoothly and efficiently.

- Ensure the scalability and sustainability of the business systems and data.

Qualifications:

- Bachelor's degree in Computer Science, Information Systems, Business Administration or related field.

- 10+ years of experience in business systems management, development, and administration.

- Experience managing projects and project teams with focus on delivery, timeliness, scope and quality

- Experience with CRM, ERP, Finance, Marketing, Human Resources and Data Analytics systems.

- Experience with managing teams and projects within the Salesforce environment is a must have.

- Experience with leading and managing a team of admins, developers, analysts, and engineers in an Agile environment.

- Experience with building and managing a team in India.

- Strong communication, collaboration, and problem-solving skills.

- Ability to work in a fast-paced and dynamic environment.

- Knowledge of Workday and Sitecore applications are nice to have.