Head - Employee Relations - BPO/BFSI

One of our MNC client is looking for Head Employee Relations based at Mumbai. This is a PAN India role . The Head Employee Relations position is responsible for developing and implementing an overall strategy for labor relations, such as union handling, employee retention, grievance procedures, disciplinary actions, statutory compliances and labor policy, to support an excellent work environment and compliance with labor regulations.

The Head Employee Relations is responsible for, but not limited to the following responsibilities:

- Interpret and research policies and procedures, incorporating knowledge of state and central employment laws and practices to provide recommendation to resolve complex employee relations issues

- Provide monthly metrics pertaining to employee concerns/issues, corrective actions and performance improvement plans

- Takes the lead role in investigating and answering governmental claims

- Lead/Oversee or Assist Region HR/IR leaders in executing labor strategy and all field activities within the Business Units.

- Work with and at the Functional Head & Business Heads on projects that align business and labor strategies to ensure timely execution of business priorities.

- Provide direction & support to Regional HR/IR leaders to execute contract preparation and act in the capacity of lead negotiator or second chair in negotiation of select labor contracts as assigned.

- Lead or partner with company lead on all union related interactions - build credibility with employees, maintain good morale amongst employees, gain trust of management, etc.

- Provide coaching, counseling and education to Region leadership,

- Work closely with Sr. VP of Human Resources, Business Heads and Region HR/IR Managers to proactively respond to labor issues, management/labor councils, mediations and arbitrations, etc.

- Assist in execution of strike contingency plans - pre-planning, logistics, personnel pool, overall communication during work stoppage, etc.

- Responsible for assisting Regional HR/IR leaders in managing grievances utilizing established grievance processes.

- Lead/Oversee or Assist in preparing for arbitration proceedings in the Region as needed.

- Develop strong working knowledge of labor law practices and current events in the field.

- Lead/Oversee or Assist in major investigations and fact finding on employee and labor relations issues within the Business Unit.