Head - eCommerce - Retail

- P&L responsibility of E-commerce business from in-house brand websites

- Drive omni-channel initiative to drive sales and fulfilment from stores.

- Ensuring correct revenue realization, account settlement and financial reconciliation

- Responsible for overall look and feel of websites including UI/UX and visual/written communication on websites.

- Budgeting of performance marketing and technology initiatives

- Enhance NPS - Driving customer experience by collaboration with technology team, commercial and financial teams.

- Manage Customer experience across complete order cycle and beyond.

- Growth hacker - Responsible for performance marketing , improving conversion and sales through analytics, paid media campaigns , social media, e-mail, SEO, and referral websites.

- Technology savvy to do website roadmap planning in sync with external technology teams to deliver a superior customer experience.