Head - Digital Technology - BFSI - IIT/NIT/BITS

Position Head - Digital Technology Level AVP

Location Gurgaon

Reporting to Head of eCommerce

Job Purpose

1. Develop, enhance and maintain the company's online platforms and integrations with partner ecosystem based on evolving trends and business priorities.

2. Collaborate with business, operations, call center & digital marketing to drive eCommerce business.

3. Research, recommends and implements the best practices and solutions to support the growth of business and improving CX.

4. Create and put into place an efficient and effective release process so as to ensure agility in the Digital SBU being able to make changes relating to SEO, Landing Pages, New Products and Buy journey.

5. Identify the right partners to work with for different requirements of the SBU after deciding on whether one needs to buy or build

Key Responsibilities :

- Ensure speedy integrations with the partner's platform. Run the DevOps shop to ensure that changes are handled with agility.

- Drive the development of buy journey/ APIs for new online insurance products ensuring functionality at or exceeding agreed-upon specifications/rules/ guidelines.

- Effective reporting of engagement metrics to be put into place and constant monitoring of the same to ensure action/course correction is done when needed.

- Enhance the online platforms (website, CMS, buy journey, APIs, CRM, Marktech tools, digital communication ) to become the best in the industry for business delivery and customer experience.

- Manage business stakeholder (internal and external) expectations.

- Implement outcomes/learning to make further improvements.

- Ensure a seamless full-stack implementation and maintenance for eCommerce business

- Have an agile process in place so as to support the business to launch digital products quickly

- Ability to - lead from behind- with a keen understanding of relationship management and stewardship of business relationships.

- Demonstrate success in creating impact quickly within the cross-functional SBU

- Reach to the level of standardization and modularization to ensure that the go-to life for online platform changes is done in minimal time and can be extended to new products as well.

- Expert project management managing multiple platforms and managing legalities, permissions, the security of the online platforms and digital assets.

- Maintains logs of errors and diagnosis

Qualifications & Experience

- BE / B Tech / M Tech from a premier institute

- Minimum 8 - 12 years of relevant & similar experience in BFSI / IT companies

Skills

- Deep digital technology expertise

- Strong architectural knowledge ( Microservices, event-driven architectures)

- Expertise working with database structures, programming, content management; search engine optimization, large-scale content management systems; server and virtual host management; site security; user-generated content; online communities; RSS; online applications/forms;

- Expertise working with Adobe Experience Manager. Ability to code in HTML, CSS, JQuery, Javascript, Java.

- Expertise with API Programming in any language

- Expertise with web design software, Adobe marketing technology platform,

- WordPress. Microsoft office software, Google Docs, Smart Sheet

- Preparing and maintaining accurate records and logs