Head - Digital Technology - BFSI

A Head-Digital Technology based with a Financial Services organization in Mumbai.

Strategy & Planning :

- Identify technology opportunities for web-based businesses, including identification of proper platform and technologies to supply an exceptional user experience for customers consuming our content

- Support Group CTO, CMO and their digital teams to arrive at LOB specific digital strategy.

- Define technology opportunities for innovation for web analytics, social media and mobile apps.

- Identify technology trends and evolving social behavior that may support the growth and success of the business.

- Establish and implement an effective online and mobile marketing technology strategy.

- Manage 3rd party digital service providers to ensure business objectives are met.

- Review current best practices for the selected web framework and establish the initial architecture for the application.

- Establishing governance processes of direction and control to ensure that objectives are achieved particularly in the areas of content delivery over the web, apps, mobile or other devices or platforms.

- Collaborate with the appropriate departments to assess and recommend technologies that support company digital business needs and how they could be easily integrated and enabled for eKYC, new authentication methodologies and eCommerce infrastructure.

- Direct development and execution of information security and redundancy plans for our consumer proprietary services to ensure minimal risk of business interruption and loss of revenues.

- Supervision of Team

- Work with the Group CTO’s and CDO’s.

- Recommend Digital Strategy Technology to Business

- Training of team towards each products offered by each line of business

- Minimum 8 – 10 years of experience E-commerce and transnational experience, Driving traffic, conversion and revenue enhancement.

- Experience in Search Engine Optimization (SEO), driving brand awareness, brand activation, and consumer engagement.

- Experience in Online marketing and social media including experience of building dedicated audiences or communities

Harveen Kapur