Head - Customer Success - MarTech/Marketing Technology/Digital Analytics Domain

Customer Success Head - MarTech / Marketing Technology / Digital Analytics domain is mandatory.

- The ideal candidate will play a key role in managing a team of Customer Success, guiding them through their challenges, streamline internal processes, and focus on customer satisfaction.

Responsibilities :

- Collaborate closely with customer success team to deliver clients' first party data integration needs with highest possible quality.

- Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.

- Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.

- Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.

- Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.

- Act as a trusted advisor to your team & clients, providing recommendations.

- Keep team efficient & up-to-date with lates knowledge & manage their bandwidth effectively.

Tools Experience :

- Analytics, Google analytics / GTM / Firebase Analytics.

- MMP e.g. adjust, Appsflyer, Branch.

- CRM e.g. Moengage, ClaverTap.

- Familiarity with Ad Platforms, Google Ads, Meta, Snapchat, Tiktok.

Requirements :

- Must be Good Communicator & Should have working experience of Marketing Technology & Digital Analytics.

- Bachelor's degree in Business Administration, Computer Science, or related field.

Skills :

- Leadership and team management.

- Excellent communication and interpersonal skills.

- Customer onboarding and support strategies.

- Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.

- Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.