Customer Success Head - MarTech / Marketing Technology / Digital Analytics domain is mandatory.
- The ideal candidate will play a key role in managing a team of Customer Success, guiding them through their challenges, streamline internal processes, and focus on customer satisfaction.
Responsibilities :- Collaborate closely with customer success team to deliver clients' first party data integration needs with highest possible quality.
- Lead discovery sessions and requirements gathering meetings to identify client goals and use cases for leveraging first-party data within our platform.
- Coordinate with cross-functional teams, including sales, product development, and technical support, to deliver customized solutions and address client needs effectively.
- Conduct product demonstrations and training sessions for clients to showcase platform features, functionalities, and value propositions.
- Proactively identify opportunities to enhance client satisfaction, drive adoption, retain client and maximize the value delivered by our solutions.
- Act as a trusted advisor to your team & clients, providing recommendations.
- Keep team efficient & up-to-date with lates knowledge & manage their bandwidth effectively.
Tools Experience : - Analytics, Google analytics / GTM / Firebase Analytics.
- MMP e.g. adjust, Appsflyer, Branch.
- CRM e.g. Moengage, ClaverTap.
- Familiarity with Ad Platforms, Google Ads, Meta, Snapchat, Tiktok.
Requirements :- Must be Good Communicator & Should have working experience of Marketing Technology & Digital Analytics.
- Bachelor's degree in Business Administration, Computer Science, or related field.
Skills : - Leadership and team management.
- Excellent communication and interpersonal skills.
- Customer onboarding and support strategies.
- Strong understanding of first-party data concepts, marketing analytics, and digital marketing strategies.
- Technical proficiency and ability to understand and articulate complex technical concepts related to data integration, API connectivity, and SaaS platforms.