Head - Customer Success - MarTech

Industry - IT-Software / Software Services

Job Type - Permanent

Job Duration -

Job Description - Our client is looking for an energetic customer success leader to head the CS team based out of Bangalore.

Client Details :

Our client, a pre IPO company, is the leaders in the MarTech industry in the country with operations in mutiple countries across the globe.

Description:

- Lead a team of customer success manager, for the existing set of clientele

- Be responsible for the on-boarding of new clients, driving adoption of the platform and maintaining the benchmark CSAT metrics

- He / she would also be responsible for the renewals, upsell and cross-sell in the existing set of clientele

- Serve as the main point of contact for the client queries

Profile :

- 5+ years of experience in customer success roles with 2+ years in managing a 10+ member team

- Should belong to the MarTech/AdTech/Saas/product industry

- Excellent written & verbal communication skills

Job Offer :

- Industry leading benefits

- Esops options

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sahil Chawla on +91 80 6826 6824.

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