Role  Head Customer Service is responsible for leading a team of top performing, goal oriented Customer Service Representatives in a fast pace customer care environment. Responsibilities include overseeing the Customer Service Department and monitoring the performance of Customer Service Representatives.  The successful candidate must have customer service and people management experience, combined with strong management and leadership capabilities.   Responsibilities:   - Provide leadership, coaching, and development to a high performing team of Customer Service Representative to achieve key performance targets.  - Ensuring flawless customer service is delivered to each and every one of our customers at all times& according to our company brand values  - Conducting ongoing evaluation of service and SLAs we provide to customers  - Managing annual budgets and forecasting for the Service teams  - Analyse statistics to identify trends and gaps to prepare action plans to improve efficiencies and effectiveness.  - Prepare responses to customer complaints and manage chargeback processing.  - Review, communicate and report against all performance objectives and metrics to ensure compliance with key performance targets  - Write and conduct performance evaluations as well as monitor attendance and performance of each employee.  - Manage team performance, including regular performance reviews.  - Ensure continuous process improvements that lead to better quality/efficiency and increased customer satisfaction

Mumbai

Head - Customer Services - Retail 

Head - Customer Services - Retail  ,Job Description for Head - Customer Services - Retail  in InOne HR Solutions in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Head - Customer Services - Retail  in InOne HR Solutions in  Mumbai for (12-15) years of experience. Apply Now!