Head - Customer Service - Supply Chain - eCommerce

Executive Hiring is looking for a Head - Customer Service - eCommerce for an FMCG, based at Mumbai.

Post Grad in IE/IM/ Ops. from NITIE/SPJIMR/IIT, Mumbai / IIM, Kozhikode with 8-10 years of rich experience in an FMCG, worked across areas in the SC domain, of which at least last 2 years servicing eCommerce platforms across Marketplaces, eGrocery etc. is mandatory.

In this role the right incumbent is expected to drive effective inventory management, Online availability of stock, vendor relationships, operational and supply-chain excellence. The individual should be a champion of automation and is expected to take data driven decisions.

Brief KRA's :

- Complete Understanding of end-to-end supply chain and complex modelling of workflows for Category.

- Provide removal opportunities for slow moving and obsolete inventory.

- To create long-term category solutions that automate or simplify category processes - Identify opportunities to enhance relationships with key or strategic customers.

- Will be in involved in Negotiation of operational changes with customers in partnership with Key Account Manager to drive supply chain improvements.

- Work closely with Customer leadership and/or operations senior leaders on strategies to reduce cost, lead time, and waste across the end-to-end supply chain.

- Deliver maximum product availability in the category ensuing healthy inventory level and optimal supply chain set-up.

- Prepare and analyse supply chain metrics to improve efficiency of the inventory position

- Lead E-com Supply Chain transformation projects with related zone Supply Chain Experts, and Business function Experts (in Digital and Commercial teams).

- In case this of interest to you, please upload your resume mentioning CTC.

Executive Hiring
SC & Finance Practice