Head - Customer Service - Real Estate/Telecom/Construction Business

- The incumbent will be responsible for building all the processes and guidelines driving them towards excellence with a sole focus on customer centricity.

- Create a customer focussed culture.

- Own the customer experience through and create channels to enable the same.

- Support incidents need to be resolved properly, achieving overall satisfaction of the customers along with compliance with set practices/ policies/programs.

- Prior experience in leading large and diverse teams, including people managers

- Exceptional written and verbal communication skills

- Strong analytical skills to abstract and present data, trends and business information to support fast decision making