Head - Customer Service & Quality - NBFC

Our client is a leading and fast growing NBFC. They are hiring a leader to head their customer care initiatives in the consumer finance division.

The role :

Responsible for delivering exceptional customer experience, as measured through internal quality assessments and customer satisfaction surveys.

Build KPI's for Customer Query Handling, Retention of customers, Reduce Attrition.

Handle Customer Cross-sell and Up-sell.

Plan the growth of the customer contact center.

Manage team to complete projects that enhance the customer experience and growth of the business.

The Person

10+ years experience in Customer service preferably with Experience at a high growth Finance/Consumer Tech company