Head - Customer Service - Healthcare/Hospitality Industry
Job Role:
- Patient-centric approach to work, keeping patients at priority
- Demonstrable experience in a pertinent managerial position, preferably in Healthcare / Operations domain
- Excellent understanding of latest healthcare concepts & best practices, legal & regulatory framework
- Demonstrable experience leading and managing multi-disciplinary teams across multiple locations
- Experience in dealing with finances and medical information systems for multiple locations
- Experience with building & maintaining relationships with vendors / local authorities
- Strong collaborative ability to sustain relationships across functions and levels & ensure seamless integration & execution of Centre strategies in the Zone
- Proficient knowledge of organizational effectiveness & compliance standards & policies (NPS, Kaizen, TQM)
- Excellent organizational and leadership skills
- Assertive and clear style of communication
- Analytical mindset and data-driven thinking
- Strategic thinking style, honesty, and ethics in business dealings
- Top-notch supervisory and conflict resolution skills
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