Head - Customer Service - Healthcare/Hospitality Industry

Head - Customer Service - Healthcare/Hospitality Industry

Job Role:

- Patient-centric approach to work, keeping patients at priority

- Demonstrable experience in a pertinent managerial position, preferably in Healthcare / Operations domain

- Excellent understanding of latest healthcare concepts & best practices, legal & regulatory framework

- Demonstrable experience leading and managing multi-disciplinary teams across multiple locations

- Experience in dealing with finances and medical information systems for multiple locations

- Experience with building & maintaining relationships with vendors / local authorities

- Strong collaborative ability to sustain relationships across functions and levels & ensure seamless integration & execution of Centre strategies in the Zone

- Proficient knowledge of organizational effectiveness & compliance standards & policies (NPS, Kaizen, TQM)

- Excellent organizational and leadership skills

- Assertive and clear style of communication

- Analytical mindset and data-driven thinking

- Strategic thinking style, honesty, and ethics in business dealings

- Top-notch supervisory and conflict resolution skills