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Piyush Mahendru

MD at Employers4Employees

Last Login: 10 November 2024

Job Views:  
4874
Applications:  299
Recruiter Actions:  186

Job Code

608494

Head - Customer Service - FMCG/FMCD/Media/Retail

8 - 12 Years.Mumbai
Posted 6 years ago
Posted 6 years ago

Candidate preferably from Tata Sky, B2X, D2H, F1.

- Minimum experience of 8+ years in the area of handling customer service as well as field service

- Must have handled a team in past

- Must be able to meet various service KPIs like AHT, TAT, MSL, No revenue leakage, Spare part management

- Should have a complete understanding of field service repairs

- Should be well conversant with spare inventory management

- Should be able to conduct timely audit of the on- field service set up

- Must be able to manage regular call centre training and daily review of the issues coming

- Should be able to properly diagnose the issues coming from the field and highlight to management, quality and production teams

- Should be open to extensive travel across to understand the gaps in the field service and plug them

- Must be able to make daily reports and dashboard and share with management

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Posted By

user_img

Piyush Mahendru

MD at Employers4Employees

Last Login: 10 November 2024

Job Views:  
4874
Applications:  299
Recruiter Actions:  186

Job Code

608494

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