Head - Customer Service - eCommerce

Head - Customer Service

An online platform for buying and selling used vehicles.

Key Responsibilities

- Managing the consumer experience at franchised stores

- Managing the aftersales customer process (warranty claims, servicing, etc) and experience

- Handling customer enquiries in an efficient and timely manner

- Working with service providers to define and monitor service standards

- Customer follow up to determine adherence to service standards

Key Success Factors

The ideal candidate will possess the following attributes:

- Approximately 5-7 years of work experience

- Prior automobile experience at either a Dealer or OEM in a customer service function

- Proven success in delivering excellent levels of customer service

- Responsive and results oriented

- Strong communication skills

If interested in the above mentioned profile, please mail an updated copy of your resume with the CTC details at mayuri@sutrajobs.com