Head - Customer Service

HEAD-CUSTOMER SERVICE

Company Profile:

Crazeal.com is the Indian arm of Groupon Inc., the world's largest group buying and the fastest growing company ever! Launched in 2008, and publicly listed on the NYSE in 2011, Groupon features
daily deals on the best stuff to do, see, eat, and buy in 48 countries to more than 150 million subscribers around the world. By promising businesses a number of new, excited, web savvy
customers, Groupon offers deals that aren’t available elsewhere and aims to become THE operating system for local businesses.

Crazeal.com is currently the No.1 Deal Site in India with offices across 10 cities!

Crazeal is all about ideas, tips and experiences

From the highest quality restaurants, spas, salons, fun zones and more to the latest gadgets in the market to the best travel destinations... at the best value for your money!

Job Title: Customer Service Head

General Responsibilities:

- Managing team of customer service champions with Leads and Quality analyst

- Developing and implementing processes to improve overall customer satisfaction levels.

- To resolve customer complaints real time coordinating with internal teams in order to meet customer service targets.

- To give regular feedback to merchandising department on fast moving product range to meet the supply & demand ratio.

- Conduct regular audit at all levels to ensure that non conformities are reduced to minimum and adhere to laid down policies and processes

- Monthly reviews with team lead on performance.

- Manpower Planning & development

- Performance reviews & appraisals

- Process documentation

- Ensuring prompt resolution of customer concerns / queries with minimal turnaround time.

- Prepare presentations, and case studies relevant to the business needs

Requirements:

- Energetic & effervescent professional with 5+ years of rich & productive experience in Customer services, Sales, Operations and ready to take more challenges

- Committed team player, flexible in approach.

- Enthusiastic person with good communication skills, confident in presentation skills.

- Result oriented

- Proficient in handling multiple tasks and projects simultaneously in challenging environments.

- A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms.

- An effective communicator with strong analytical, problem solving & organizational abilities.

Contact:- tabassum.rasul@crazeal.com