Head - Customer Experience - Startup

Job Description :

- You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

- Tracking customer experiences across online and offline channels, devices, and touchpoints.

- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

- Analyzing customer feedback

- Developing holistic customer journeys

- Organize, plan, and monitor a company's customer service department to ensure optimized interaction between a company and its clients.

- Establish communication mediums through which customers can readily contact a company and vice versa