Head - Customer Experience - SaaS Firm

Industry - IT

Category - Sales & Marketing

Job Type - Permanent

Job Description - In this role, you will be heading the complete Customer Experience for the organization globally.

You'll be responsible for delivery, adoption, consumption, renewals, customer satisfaction and advocacy.

Client Details :

Our Client is one of the fastest-growing B2B SaaS organisation in the industrial IoT space. It is well funded and growing it's presence in multiple geographies across the globe.

Description :

- Manage all the complete customer life cycle from the time of on boarding.

- Manage a team of Customer Success Managers, Service Account Managers and Technical Landscape owners.

- Improve customer satisfaction and advocacy with high NPS scores by ensuring impeccable service and delivery.

- Reduce Churn and increase renewals from large clients.

Profile :

- An ideal candidate is a customer-driven individual who has managed Cloud service delivery in the past

- Has had experience in managing teams and working with clients across the globe

- Has managed or been a part of customer surveys, NPS scores

- Has built a process to drive the outcome of customer success

Job Offer:
 
An opportunity to work in fast growing set up with great monetary benefits.

To apply online please click the 'Apply' button below.