Head - Customer Experience - Online Financial Portal

Head - Customer Experience (Online Financial Portal)

Head - Customer Experience will be responsible for analyzing and resolving various friction points that affect customer experience.

- This position requires excellent understanding of online and technical space linked with the financial industry.

- The company is into online financial services and this position will include improving customer experience by analyzing the data and coming up with solutions.

- Will analyze, conceptualize and execute enhancements on portal and app to improve rating, ranking, customer feedback, usage, and registration and aggregation %.

- Apart from executing system enhancements, he / She will be a customer's champion and will set up sustainable processes across the teams.

Experience : Has to have worked across teams in a product or service companies in similar roles, preferably from e-commerce industry.

Qualification : B.E. / B.Tech. MBA