Head - Customer Experience - IT

We have a leadership opportunity for a Head- Customer Experience for one of our client.

Key responsibilities - 

- Participate and contribute to strategic and tactical planning for Customer experience Solutions across Commerce, Content, Mobility,BPM etc

- Build client relationships, deliver solution presentation and proposals, manage escalations

- Interact with cross functional teams, account executives to drive strategic client engagements

- Consult, manage and deliver digital initiatives on strategy, transformation & marketing across web, social and mobile platforms in various geographies

- Focus on delivery of strategy and management consulting engagements in customer experience space, operating model as well as customer process transformation.

- Work with leaders globally to shape the Digital agenda

- Conduct Solution workshops & enablement