Head - Customer Experience/Inside Sales - FinTech/Bank

Role: Customer Experience Head

Function: Inside sales/Customer Support

Description:

- Head of inside sales and customer support.

- Design customer service processes that scale at every point in the customer lifecycle including sales, onboarding and retention.

- Review and improvise existing policies to scale up on existing quality standards.

- Recruit, train and build professional development plans for the customer facing team.

- Monitor team performance, productivity and service levels on an ongoing basis.

- Establish formal service level agreements for commitments to internal and external stakeholders, and iteratively improve upon delivery standards.

Requirement:

- 10+ years

- Relevant experience in leading large customer support teams