- Principal responsibilities include Measurement and monitoring of Customer Experience at different level of the Customer life cycle journey.
- Experience in Governance through NPS monitoring and Mystery audit and various other monitoring through Contact Centre.
- Management of contact center which involves all digital lead management, feedback collection, Complaint Management, Road Side assistance etc.
- Monitoring of Sales CRM for the business module with IT coordination.
- Should be dominant Striving and Relating talent
- Competencies required for the Job: Strategic Business orientation, Managing Change, Customer Experience & Focus, Innovation, and Execution Excellence
Didn’t find the job appropriate? Report this Job
Download the iimjobs app to
apply for jobs anywhere, anytime
Download on
App Store
Get it on
Google Play
Scan to Download