Posted By

Job Views:  
665
Applications:  203
Recruiter Actions:  9

Posted in

BPO

Job Code

1280996

Head - Customer Experience - Hotels

14 - 30 Years.Mumbai
Posted 1 year ago
Posted 1 year ago

- Principal responsibilities include Measurement and monitoring of Customer Experience at different level of the Customer life cycle journey.

- Experience in Governance through NPS monitoring and Mystery audit and various other monitoring through Contact Centre.

- Management of contact center which involves all digital lead management, feedback collection, Complaint Management, Road Side assistance etc.

- Monitoring of Sales CRM for the business module with IT coordination.

- Should be dominant Striving and Relating talent

- Competencies required for the Job: Strategic Business orientation, Managing Change, Customer Experience & Focus, Innovation, and Execution Excellence

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Posted By

Job Views:  
665
Applications:  203
Recruiter Actions:  9

Posted in

BPO

Job Code

1280996

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