Head - Customer Experience - BFSI

Head-Customer Experience with a leading Life Insurance Company

Qualifications:

MBA from a premier institute

Skills/ Knowledge:

- Customer service skills

- Good relationship management skills including stakeholder management

- Comprehensive understanding of finance issues, budgeting and cost benefit analysis

- Sharp understanding of Project Management methodology and techniques and translating the same into speedy and viable action.

- Commercial and business awareness

- Sound communication and Presentation skills

- Persuasive, encouraging, and motivating

- Strong interpersonal skills

Experience:

- At least 12+ years of related experience in customer management, service roles and marketing assignments

- Experience with consumer durable/ FMCG / Banking / Consumer Electronics industry would be an added advantage.

Competencies:

Strategic Capability

- Is able to plan key strategic initiatives for the Company to achieve Net Promoter Score (C-SAT), innovation and customer engagement levels in the Indian market. Has a sophisticated understanding of the key factors influencing the business, including competitors. Has the ability to actively spot key action trends, opportunities and performance levels

Analytical Skills

- Able to analyse business needs, understand and evaluate alternate solutions and deliver operational efficiency

Decision Making:

- Considers financials, risk and the potential impact of actions on all parts of the business

Delivering Results

- Sets and meets challenging objectives, ensures that work group is characterised by high standards for continuous improvement in performance

Innovation

- Creates new opportunities rather than just seizing the obvious existing ones

Relationship Management

- Develops cooperative working relationship with Senior Management Team, Key Partners, Customers and Colleagues. Establishes rapport and a network of contacts. Draws on expertise outside of the immediate team and acts as a resource to assist other teams in delivery

Contact:-
Kanupriya
Sr. Executive-Client Relations
NaukriPremium.com| Naukri.com
kanupriya.dhiman@naukri.com
Url: www.infoedge.in
Landline-0120-4802109