Head - Customer Experience

Category - Sales & Marketing

Skills - CX, NPS, CSAT, Customer Experience

Job Type - Permanent

Description - To ensure the creation of an unforgettable and rewarding experience (including services) across all channels and all customer journeys, so that customers will want to come again and again.

Client Details :

Our client is well established name in the retail space.

Description :

- Focus on improving customer satisfaction metrics across Offline and Online touch points

- Work with internal stakeholders to enhance the product and operations

- Coordinate with global stakeholders to implement global policies

- Hire, train and mentor a team

Profile :

10 years minimum experience with a proven track record of CX management. You should have experience in Offline and Online retail. You must have worked in a global and matrix stakeholder management role.

Job Offer :

A chance to scale Customer Experience function and lead a team of highly talented individuals.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Aadhya Saravgi at +91 80 6826 6826.

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