Industry - New Media and Internet
Skills - customer care, process improvement, process excellence
Job Type - Permanent
Description - The role is managing pan India customer care operations.
The candidate will be managing process improvement and process excellence.
Client Details
The fast paced ecommerce company.
Description :
- Develop and implement customer care policies, procedures, and regulations necessary for ensuring a satisfied customer base
- Establish communication channels through which customers can send in their feedback or challenges for prompt resolution
- Interface with the management and other services
- Maintain and improve service standard
- Good Communication and Problem-solving Skills.
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