Head - Customer Care - Comprehensive Ayurveda Platform

Head - Customer Care - Comprehensive Ayurveda Platform - Night Shift

- Are you ready to join a fast-growth, hyper-focused company with a variety of people from very different walks of life - a close-to-perfect ecosystem for both personal and professional growth?

- Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

- Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.

- As Head of Customer Care, you will be handling queries from international customers on call

What you will do :

- Handling customer tickets & providing support via email

- Handling Facebook comments and chat process

- Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.

- Troubleshooting problems and coordinating with various internal departments to resolve problems.

- Interacting with customers by phone, e-mail or online chat concerning various care issues.

- Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

- Soliciting cross-selling and up-selling opportunities within the customer care experience.

Candidate Profile :

What you need to have :

- 4 years of experience in BPO, Customer Support, Call Centre

- Excellent fluency in spoken English

- Capable of speaking in American accent (preferred)

- Strong command over written English

- Candidate should be ready to work during night shift (US working time)

Qualification : English Hons. (Preferred)

Experience : 4 to 8 years

Annual CTC : Rupees 10,00,000 to 15,00,000